Terms and Conditions

Welcome to The Sanctum Clinic (trading as Rebecca Kate Freeman) (“we,” “our,” or “us”).

These Terms and Conditions govern your use of our website and digital services. By accessing our website or purchasing our services or digital products, you agree to these Terms. If you do not agree, please do not use our website or services.

1. Who We Are

The Sanctum Clinic, operated by Rebecca Kate Freeman, provides boutique psychotherapy, counselling, psychosomatic therapy, coaching, educational programs, digital resources, and self-paced learning experiences.

We are based in South Australia and operate in compliance with Australian law.

2. Use of This Website

You agree to use our website for lawful purposes only. You must not:

Breach any law or infringe the rights of others

Distribute viruses, malware, or attempt to disrupt site security

Attempt to access restricted areas of the website without authorisation

We may suspend or terminate your access if you misuse our website or breach these Terms.

3. Intellectual Property

All website content — including text, graphics, images, videos, downloads, and resources — is owned by or licensed to The Sanctum Clinic (t/a Rebecca Kate Freeman).

You may access and use this content for personal, non-commercial use only.

You must not:

Copy, reproduce, republish, or distribute our content without written consent

Use our content for commercial purposes without approval

4. Services and Digital Products

We provide both:

Professional services — psychotherapy, counselling, memberships and courses

Self-paced resources — e-books, workshops, courses, and digital products

Bookings: Subject to availability and confirmation.

Payments:

All purchases must be paid in full at the time of booking unless a payment plan or subscription is clearly offered.

Where payment plans are offered, you agree to complete all instalments.

Subscriptions (including memberships) renew automatically at the agreed frequency until cancelled in line with our cancellation terms.

Failure to complete payments may result in suspension of access without refund.

Digital Products: Due to the nature of instant access, all sales are final (subject to rights under Australian Consumer Law).

Results Disclaimer: Our services are designed to support personal growth, but outcomes cannot be guaranteed. Your results depend on your individual circumstances and engagement.

5. Refund Policy

We are committed to delivering high-quality services and resources.

Digital Products & Self-Paced Resources: No refunds once purchased, unless required under Australian Consumer Law.

Services: No refunds for change of mind. If you cannot continue, contact us promptly. At our discretion, we may offer a credit or partial refund.

Workshops & Events: Cancellations within 14 days of the event are non-refundable. Earlier cancellations may be considered case by case.

Live Courses: Refunds for live courses are within 7 days of the first call unless otherwise specified.

6. Confidentiality

We maintain strict confidentiality in line with professional ethical standards.

Personal information shared in therapy, coaching, or group settings will not be disclosed outside the service container without your consent, unless required by law (e.g., risk of harm or mandatory reporting obligations in South Australia).

Participants in group programs must also respect confidentiality to protect the safety of all involved.

Please note that while we take all reasonable precautions, the use of online platforms carries inherent risks that you accept by engaging in our services.

7. Client Responsibilities

By engaging with our services, you agree to:

Be open, respectful, and truthful in communication

Take responsibility for your decisions and growth

Actively participate in sessions and practices

Maintain confidentiality of group spaces

Attend sessions punctually and give adequate notice of changes

Ensure payment details are current and funds are available

You acknowledge that our services do not replace medical, psychological, or psychiatric care.

8. Disclaimer

We provide ethical, professional services underpinned by qualifications in psychotherapy, counselling, and psychosomatic therapy.

Scope of Services:

Psychotherapy & Counselling: Delivered in line with Australian professional standards.

Coaching, Advisory, and Educational Services: Designed to complement, not replace, medical or psychiatric care.

Not a Substitute for Medical or Emergency Care: Our services are not a replacement for:

Psychiatric treatment

Diagnosis of mental health disorders

Crisis or emergency intervention: If you are experiencing a crisis, please contact your local service immediately. In Australia:

Lifeline: 13 11 14

Beyond Blue: 1300 22 4636

Personal Responsibility: You remain responsible for assessing the appropriateness of services, disclosing relevant health conditions, and seeking medical advice when needed.

9. Limitation of Liability

To the maximum extent permitted by law, we disclaim liability for any loss, damage, or injury arising from:

Use or inability to use our services or website

Decisions made based on our services

If liability cannot be excluded, it is limited to re-supplying the relevant service or refunding the purchase price.

10. International Use

We are based in Australia but serve clients globally. If you access our services from outside Australia, you are responsible for compliance with your local laws.

By using our services, you consent to your personal information being managed in accordance with Australian privacy law (see our Privacy Policy).

11. Third-Party Links

Our website may include links to external websites. We are not responsible for the content or privacy practices of those websites.

12. Privacy

Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use, and protect your information.

13. Amendments

We may update these Terms at any time. Updates will take effect once published on our website. Continued use of our services means you accept the updated Terms.

14. Governing Law

These Terms are governed by the laws of South Australia, Australia. If any part of these Terms is unenforceable, the remaining provisions remain valid.

15. Contact Us

If you have questions about these Terms, please contact us:

The Sanctum Clinic (t/a Rebecca Kate Freeman)
Email: [email protected]
Mailing Address: 10 Towers Road, Bridgewater SA 5155